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Needless to say, the customer is more than a little bit angry and your customer vows never to bring his or her car to your again. How can you turn this situation to your advantage? By putting yourself in your customer's shoes. If your car was not ready when promised, what conciliatory services would you expect to be provided?


Remember that you are responsible for your customers; for their convenience, their satisfaction and, most importantly Cheap NHL Jerseys From China , for their overall happiness. And when you have failed to meet your customer's expectations, rather than accepting defeat and letting the customer slip away from you, use your initial failure as a jumping off point for a profitable relationship. Commit yourself to turning customer complaints into sales. When you make this part of your business practice, you will become a trusted friend in the eyes of your customers.


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In the example I gave above about the service station owner, a great way to solve that problem would be to provide the customer with free transportation until his or her car is finished.


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